Refund policy
Dated: June 1, 2024
These Terms of Sale (“Terms of Sale”) apply to any purchase of products or services you make via ninealarm.com (the “Web Site”).
TERMS OF SALE
1. General. All features, content, specifications, products and prices of products and services described or depicted on this Web Site, www.ninealarm.com (this "Web Site"), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for purposes of convenience only. 9 Alarm Apparel, Inc. ("9 Alarm") make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
2. Payment. Payment is due at the time of purchase. Any sales, VAT, or other tax or duty shall be paid by the customer at the time of purchase and shall be added to the purchase price.
3. Shipping. Shipping costs shall be paid by customer at time of purchase, and will be determined by customer’s election of shipping method at checkout.
4. Limited Warranty. 9 Alarm warrants to the original end-user customer, and to no other person or entity (including without limitation any direct or indirect transferees of the product from such customer), that its products will be free from defects in materials and workmanship for one year (1 year) from the original date of purchase. This limited warranty does not cover, and 9 Alarm shall have no obligation or liability with respect to, any damage or problems resulting from: (i) ordinary wear and tear, including wear holes, snags and worn stitching, (ii) failure to adequately maintain the product or adhere to 9 Alarms instructions of use provided, if any, with the product at the time of purchase, (iii) alterations modifications or repair work performed by anyone other than 9 Alarm, (iv) damages caused by chemical or other foreign body contamination; (v) damages resulting from accident, neglect, abuse, misuse or from other than normal and ordinary use of the product; or (vi) improper or inadequate fit after product has been worn and/or used.
5. Returns and Exchanges. Any returns or exchanges shall be made in accordance with 9 Alarm’s then current Return Policy. Notwithstanding, if 9 Alarm determines, after having the opportunity to evaluate the alleged defective product, that such product does not, in 9 Alarm’s sole judgment conform to the above limited warranty, 9 Alarm, at its option and in its sole discretion, shall either refund or offer credit with respect to the defective product. 9 Alarm shall have no liability or responsibility beyond the replacement or credit of such defective product, and customer hereby agrees that such replacement or credit is customer’s sole remedy with respect to such non-compliance with the above limited warranty. 9 Alarm makes no other warranties, implied or express, and hereby expressly disclaims all warranties with respect to any replacement product.
6. GENERAL DISCLAIMER. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, 9 ALARM HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY- FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
7. CANCER DISCLAIMER. 9 ALARM’S SAFE STOP TECHNOLOGY™ HAS BEEN DESIGNED WITH THE INTENTION TO REDUCE THE ABSORPTION OF CANCER CAUSING PARTICULATES, BUT 9 ALARM DOES NOT IN ANY FORM OR MANNER GUARANTEE THAT A CUSTOMER WILL BE CANCER FREE AS A RESULT OF PURCHASING OR UTILIZING ITS PRODUCTS. EVEN A PROPERLY WORN AND MAINTAINED PRODUCT DOES NOT COMPLETELY ELIMINATE THE RISK OF ILLNESS OR DEATH. IN PURCHASING AND UTILIZING THE 9 ALARM PRODUCTS, YOU HEREBY ACKNOWLEDGES AND AGREE THAT YOU UNDERSTAND THE ABOVE INFORMATION, THAT THERE ARE NUMEROUS INHERENT RISKS ASSOCIATED WITH FIREFIGHTING, INCLUDING CANCERS DEVELOPING FROM THE INHALATION AND/OR ABSORPTION OF CANCEROUS PARTICULATE MATTER, AND THAT CUSTOMER IS USING THE PRODUCT AT THEIR OWN DISCRETION AND RISK. YOU FURTHER ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCE SHALL 9 ALARM, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR CONSULTANTS SHALL BE RESPONSIBLE FOR DAMAGES ARISING FROM THE USE OR IMPROPER REUSE OF THE PRODUCTS PURCHASED ON THIS WEB SITE.